Geisinger Health System Pharmacy Support Associate - Caresite Speciality Pharmacy in WILKES BARRE, Pennsylvania

JOB TITLE: Pharmacy Support Associate

LOCATION: Geisinger South Wilkes Barre

DEPARTMENT: Caresite Specialty Pharmacy


WORK TYPE: Full Time (1.0 FTE- 80 hours biweekly)


Serves as the primary staff at the reception area in CareSite Specialty Rx. Responsible for reimbursement functions, including

verifying insurance coverage, preparing and submitting invoices and third party claims for reimbursement, and account balances

for outstanding accounts for patients. Responsible for petty cash drawer, makes daily bank deposit, posts patient payments into

accounts receivable, answers telephone, answers provider and patient questions regarding non-clinical matters, i.e. status of prescription,

insurance questions, etc. routes telephone calls to appropriate staff member. Assists in specialty pharmacy accreditation reporting.

Schedules patient appointments for refill calls, patient assessments, etc.

When requested, and after proper training, provides support for other pharmacy area functions such as checking shelves for outdated

items, taking messages off the phone system, packaging of prescriptions, etc.

Performs duties to support the goals and objectives of the Enterprise Pharmacy and the GHS.

Works under the supervision of the pharmacist-in-charge or the Pharmacy Manager.


Demonstrated ability to perform basic mathematical calculations easily.

Demonstrated computer skills including knowledge of Microsoft Word and Excel. Knowledge of Epic and QS1 preferred.

Demonstrated good organizational skills and the ability to work well under pressure are desirable characteristics.

Demonstrated ability to work with a minimal amount of supervision. Knowledge of health insurance terminology, medical terminology preferred.


High school diploma required.

Previous customer service experience and billing experience preferred.

Epic knowledge and experience preferred.


Work is typically performed in a closed door specialty pharmacy. Prolonged sitting, occasional standing and light lifting required.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements

considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit , or connect with us on Facebook at , Instagram at , LinkedIn at and Twitter at .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.