Geisinger Health System Patient Access Representative in WILKES BARRE, Pennsylvania

JOB TITLE: Patient Access Representative

LOCATION: Geisinger South Wilkes-Barre

DEPARTMENT: Patient Access

WORK SCHEDULE: Days/Evenings - Rotation (every other weekend, and rotating holidays)

WORK TYPE: Part Time (0.5 FTE)


Responsible for providing front-line office support for the department or clinic.

Responsible for patient check-in and discharge, providing direction as appropriate.

Provides clerical support to the medical staff as necessary.

Performs duties to support the goals and objectives of the Health System in its efforts to provide quality patient care and patient satisfaction.

Works under the supervision of the Supervisor of the Patient Access Department.

Greets patients and families. Obtains all required demographic and insurance information as well as signatures to create an accurate registration record.

May be responsible for completion of all forms necessary for registration and claims adjudication. Collects HIPAA and Universal Authorization information when required.

May work the wait list to schedule patients awaiting appointments.

Assures all referrals and pre-certifications are confirmed prior to the patient being seen.


Demonstrates competence in written, oral and electronic communication skills.

Demonstrates intermediate typing, keyboarding and Internet navigation skills.

Demonstrates knowledge of medical terminology, insurance referral and pre-certification processes, coding, EPIC applications, IDX and SMS.

Demonstrates intermediate office skills.

Demonstrates ability to work independently, set priorities, multi-task and provide problem resolution.

Demonstrates competence in customer service skills.


High School Diploma or GED and minimum of one (1) year previous front-office experience in a medical setting preferred.

Successful completion of Key Access Personnel (KAP) training during orientation period.


Work is typically performed in an office or clinical environment.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.