Geisinger Health System Patient Access Representative in WILKES BARRE, Pennsylvania

JOB TITLE: Patient Access Representative

LOCATION: Geisinger Wyoming Valley Medical Center

DEPARTMENT: Patient Access Services (GWV)

WORK SCHEDULE: Evenings/Nights (Mon-Fri: with weekend and holiday rotation; shift hours are: 6:00PM – 2:30AM; 7:00PM – 3:30AM; 9:30PM – 6:00AM and are based on the needs of the department)

WORK TYPE: Full Time (1.0 FTE)

JOB SUMMARY :

The Patient Access Representative facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR ensures that all data entry is accurate, including demographic and financial information for each account. The PAR has numerous procedural requirements, including data elements, insurance verification, and authorization for services; collections for all patient portions; and balancing of cash at shift end. The PAR communicates directly with patients and families, physicians, nurses, insurance companies, and third-party payers. This position requires critical thinking skills, ability to work in high-stress situations, professional appearance, behavior, good communication skills, dependability, flexibility, and teamwork. This Revenue Cycle PAR will be cross trained to be assigned in the various areas – Central registration, Admissions, and Emergency Department.

COMPETENCIES AND SKILLS:

Completes Epic ADT Patient Placement functions if assigned.

Must act in accordance to disaster preparedness plan/actual disaster protocol. Utilize the VOLO in conjunction with the Paging System for disaster codes. Utilize the Paging System for calling codes, alerts, fire alarms, etc. as directed. Participate in HazMat.

Demonstrates competence in oral, written, and electronic communication skills.

Must maintain confidentiality.

Demonstrates intermediate office skills.

Demonstrates competence in customer service skills.

Requires critical thinking skills.

Demonstrates the ability to work in high-stress situations.

Must be assertive. Shows initiative in confirming patient demographic and health insurance information with each patient.

Demonstrates flexibility in response to unexpected changes in workload, staffing, and scheduling.

Demonstrates the ability to work weekends and holidays is required.

EDUCATION AND EXPERIENCE:

High School diploma or equivalent is required.

Minimum of one (1) year experience in an office setting, customer service industry, healthcare environment, patient registration, financial counseling, billing, and collections preferred.

Successfully completes Revenue Cycle training program.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in a hospital Registration Department, Emergency Department setting which may require repetitive visits to numerous patient care locations to complete bedside registrations.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.