Geisinger Health System Dispensing Optician in WILKES BARRE, Pennsylvania

JOB TITLE: Dispensing Optician

LOCATION: Outpatient Specialty Departments

DEPARTMENT: Eyewear Center

WORK SCHEDULE: Days/Evenings

WORK TYPE: Full time

JOB SUMMARY:

Fits, adjusts, repairs, and dispenses eyewear, lenses and related accessories. Orders optical supplies. Meets the qualifications to provide attention, education, and an exceptional patient/customer experience to all Eyewear Center visitors.

Performs duties to provide the highest level of patient care, customer service and maximizes patient/customer

satisfaction. Position is in a retail and sales setting, requiring personal interactions with patients/customers on a daily basis.

Works under the general supervision of the Eyewear Center Service Line Manager.

SPECIFIC POSITION DUTIES:

Approaches patients and customers as they enter the Eyewear Center with a welcoming greeting, offering personal assistance.

Provides personal business card following fitting of new eyewear, along with a personal thank you.

Assures that all patients/customers have sufficient education with regard to their eyewear purchase.

Informs patient/customer of any delay, errors with orders, or situations that may delay pickup of their glasses.

Takes ownership of a patient/customer concern or issue. Ensure the matter is resolved in a timely fashion and that the patient is satisfied. Notify manager of any unresolved dispute or disagreement with patient/customer.

Maintains a tidy and clean workspace and display area. Eliminating clutter or outdated materials as needed.

COMPETENCIES AND SKILLS:

Demonstrates basic computer and mathematical skills.

Demonstrates ability to take measurements to properly fit glasses.

EDUCATION AND/OR EXPERIENCE:

Minimum one year of eyewear center, retail or customer service experience.

ABO Certification preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an eyewear center environment. Some Travel may be required.

Coverage of Outreach sites may be necessary, requiring travel to various locations, half-day Saturday required, approximately one per month.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org , or connect with us on Facebook at http://www.facebook.com/geisingerhealth , Instagram at https://www.instagram.com/geisingerhealth/ , LinkedIn at https://www.linkedin.com and Twitter at http://www.twitter.com/geisingerhealth .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.