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Geisinger Health System Patient Access Representative - 65 Forward Scranton in SCRANTON, Pennsylvania

JOB TITLE: Patient Access Representative

LOCATION: Olive St Clinic Scranton

DEPARTMENT: 65 Forward

WORK SCHEDULE: Days/Evenings

WORK TYPE: Full time


Responsible for front line office support to the department. Coordinates and performs

front line office activities in an effective and efficient manner for the department.

Directly accountable to clinic leadership.


Demonstrated competence in written, oral and electronic communication skills


typing, keyboarding, and computer skills).

Demonstrated advanced knowledge of medical terminology, insurance referral and

pre-certification processes, coding, EPIC applications, IDX, and SMS.

Demonstrated office skills including a proficiency in electronic scanning.

Demonstrated ability to work independently, set priorities, multi-task, and provide

problem resolution.

Demonstrated customer service skills.


High School Diploma or GED and minimum of one (1) year previous related work experience preferred.

Successful completion of Key Access Personnel (KAP) training during orientation period.


Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

GEISINGER MEDICAL GROUP (GMG) consists of 43 community practice sites throughout our service area. These office locations provide primary and specialty care. In conjunction with Geisinger Health Plan, the Medical Groups staff offers their own unique version of medical home.

About Geisinger

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit or connect with us on Facebook at , Instagram at , LinkedIn and Twitter at .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.