Geisinger Health System Community Relations Coordinator in Forty-Fort, Pennsylvania

JOB TITLE: Community Relations Coordinator

LOCATION: Forty-Fort Clinic

DEPARTMENT: Research

WORK SCHEDULE: Days

WORK TYPE: Full Time

JOB SUMMARY:

Serves as a link between Geisinger’s Autism & Developmental Medicine Institute (ADMI) and the community [broadly defined as patients, families, PCPs, social service providers and the general public], and from the community back to the Institute to facilitate communication and the development of necessary and appropriate services and programs. Works with individuals with autism and developmental disabilities and their families to help with communication, coordination of care, finding services etc., serves as an effective patient advocate, and helps provide support for families and individuals who live with autism and developmental disorders. In concert with the staff of the Institute, and in particular the Triage Team, assist patients and their families in connecting to non-medical providers and support networks. Serves as a liaison to the local community, assisting families and patients with transitional issues, finding the available information and resources, making contact with the regional agencies, and taking a hands-on role in advocating and helping families to get services.

Serves as a liaison to and resource for local and regional providers to reach out and provide information about the Institute. Establishes and maintains linkages between ADMI and local social service, early intervention, clinical providers and treatment institutes for children and adults.

Serves as a resource to the broader community. Stays in tune with the local community, and its needs and sensibilities. Interacts with Development and Corporate Communications to share information gleaned from the community-based work regarding potential financial support and promoting the Institute to the various referral communities that send patients to be evaluated.

Reports to: ADMI Program Manager

MAJOR DUTIES AND RESPONSIBILITIES:

a. Develop & implement an outreach strategy to inform & engage the community.

b. Establish and continually increase community awareness of the Institute and its initiatives.

c. Develop and maintain productive relationships with various stakeholder groups to create buy-in for the vision of the Institute.

d. Conduct community outreach to establish and increase participation in Institute services and initiatives.

e. Serve as liaison for the Institute with community stakeholders. Build relationships with a broad cross-section of the community (civic, business, faith community, schools and other organizations, service providers or individuals) that can assist in moving the initiatives of the Institute forward.

f. Coordinate communications and information flow to stakeholders.

g. Organize community meetings and events, as necessary.

h. Cultivate referral activity and strengthen existing referral activities by exemplifying and promoting the services of the Institute.

i. Educate referring and new providers on services offered.

j. Conduct “lunch and learns” in appropriate offices to educate staff and physicians about Institute services.

k. Assist patients and their families:

• Navigate the services provided by the Institute.

• Connect to internal (Institute) and external (community) support services.

• Serve as a liaison between families and primary medical team, as necessary.

• Attend meetings and appointments as requested by a patient, family or a member of the Institute staff.

• As necessary, facilitate communication between the patient, family and the primary medical team to improve the Institute experience and satisfaction of patients and families.

  • Denotes essential job duties

SKILLS AND ABILITIES:

• Understands local culture and economy

• Networking skills

• Ability to grasp concepts of research and data collection

• Strong organizational skills

• Excellent oral and written skills

• Self- directed

• Good social skills

• Familiar with area

• Experience in working with a variety of governmental and non-governmental entities would also be a plus.

EDUCATION AND EXPERIENCE:

• BA in relevant field (special education, psychology, public health) required.

• MA or other relevant advanced degree preferred.

• 3 years progressively more responsible positions in community health or related fields.

• Experience with social services, local social service providers, and community organizations.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

ABOUT GEISINGER:

One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. Geisinger is known for its focus on caring and innovative programs including the ProvenCare® best-practice approach to maximize quality, safety and value; ProvenHealth Navigator® advanced medical home; Springboard Health® population health program to improve the health of an entire community; ProvenExperience™ to provide refunds to patients unhappy with their care experience; and Geisinger’s MyCode® Community Health Initiative, the largest healthcare system-based precision health project in the world. With more than 215,000 volunteer participants enrolled, MyCode is conducting extensive research and returning medically actionable results to participants. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.