Geisinger Health System Patient Access Representative in Danville, Pennsylvania

tJOB TITLE: Patient Access Representative

LOCATION: Geisinger Medical Center Hospital

DEPARTMENT: Orthopaedics


WORK TYPE: Full Time (1.0 FTE; 80 hours biweekly)


Responsible for front line office support for the Orthopaedics Department and MRI / Orthotics.

Coordinates and performs front line office activities in an effective and efficient manner.

Directly accountable to the Clinic Coordinator, Orthopaedic Surgery/Operations Manager.


Demonstrates competence in written, oral, and electronic communication skills (intermediate typing, keyboarding, and computer skills).

Demonstrates advanced knowledge of medical terminology, ability to read and understand insurance cards/claim forms, insurance referral and pre-certification processes, EPIC applications, IDX, SMS / RIS, Groupwise, Cadence, and dims.

Demonstrates the ability to navigate online to access insurace company online tools.

Demonstrates office skills; proficient at electronic scanning.

Demonstrates the ability to work independently, set priorities, multi-task, and provide problem resolution.

Demonstrates customer service skills. Solid experience and skill needed in dealing with patients and resolving patient problems.

Demonstrates good math skills to be able to calculate fees due, deductibles, and other charges.


High School Diploma or GED required.

Minimum six months KAP experience required.

Successful completion of Key Access Personnel (KAP) training during orientation period.


Work is typically performed in an office environment.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit , or connect with us on Facebook at , Instagram at , LinkedIn at and Twitter at .

** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

*Domestic partner benefits not applicable at Geisinger Holy Spirit.